Our response to COVID-19

Website/Ecommerce

Operational

We might have limited inventory for a while. Subscribe to our newsletter or back in stock alerts to get notified when we are back in stock. 

 

Order Fulfillment

Limited

We reduced staff to it's minimum for now following government recommendations. Please give our team 2-5 business days to get your in-stock items order ready and shipped. You will get a tracking number by email as usual.

 

Customer Service

Limited 

Please limit emails unless urgent, this will help us reduce our workload and get back to everyone as fast and effectively as possible.

 

Manufacturing

Limited

Some of our suppliers are closed or don't work at full capacity. We have access to limited production, slowing down the lead time and resulting in slower replenishment of inventory. From the product page, you can leave you email or phone number to receive a restock alert for your chosen product.

 

Refund, Exchange & Warranty

Limited 

All requests will be treated as fast as possible. Most requests will have to wait longer than usual, so please be patient.

 

More

• Every non-critical team members work from home.
• We are following all latest recommendations made by the government.