FAQ & SUPPORT ARTICLES

Orders & Delivery

Things you need to know.

Thank you for choosing our services! We understand that receiving your order in a timely manner is important to you. To ensure a smooth delivery experience, we have gathered some essential information for you to know. If you have any questions or concerns regarding your order, please don't hesitate to contact us.

  1. Order confirmation and tracking: Once you have successfully placed your order, you will receive a confirmation email containing all the necessary details. Rest assured, we are working diligently to process your order. Shortly after, you will receive a second email with your tracking information as soon as your order leaves our warehouse. This way, you can keep an eye on its progress and eagerly anticipate its arrival.
  2. Free shipping: If you are aiming to qualify for free shipping, make sure to check if your purchase meets the required amount of 150$ in total, excluding heavy items. May be subject to change.
  3. Delivery timeframe and damaged orders: We strive to deliver your order within the stated timeframe. However, if you find that your order has not arrived within the expected delivery period or if it arrives damaged, please contact us promptly. We kindly request that you notify us no later than 7 days from the delivery date stated on your tracking information. Our dedicated customer support team will assist you in resolving the issue and ensuring your satisfaction.

To track your order, simply click the "Track My Order Now" button below. It will redirect you to our tracking page, where you can enter your unique tracking number and stay updated on the whereabouts of your package.

Missing items in my order:

We’re sorry if there’s an item missing from your order. Before contacting our Customer Support team, we recommend checking the following;

  • Check your shipping confirmation email titled "Your order is on the way" to see if your order is being shipped in separate parcels. This can happen due to stock availability, meaning sometimes items have to be sent from different warehouses. If this does happen, you may receive another email titled “Some items in your order are on the way,” containing further information, and the remainder of the items in your order will arrive shortly afterward.
  • The item(s) missing may have been out of stock - it’s worth checking your emails (including your junk/spam) to see if we've sent you an email about this.

You can track your order by this link

My order has arrived, but it's wrong/damaged:

We sincerely apologize for any inconvenience caused by a discrepancy in your order, such as an incorrect or damaged item. We kindly ask that you review our return & refund policy to resolve this.

Once we have confirmed the discrepancy, we pledge to arrange a free replacement order for you. This way, we can ensure that you receive exactly what you initially ordered. Please follow this link to initiate the process of returning your item.

FYI; All claims for orders arriving with missing/wrong items must be made within 7 days of the delivery date.

If you have your order number:

If you have your order number, just click this link.

How to find & track your Iron Bull Strength orders:

Once your Iron Bull Strength order is on its way, you will receive an email notification titled 'Your Order is on the way' with a tracking link. Additionally, you can easily track your order by following these steps:

  1. Log into your Iron Bull Strength Account: If you already have an Iron Bull Strength account, log in using your credentials.
  2. Select the Order: If your order has been fulfilled, select the specific order you want to track.
  3. Check the Order Fulfillment Status: Once logged in, navigate to the order history section to find the status of your order.
  4. Access the Tracking Link: Inside the order details, you'll find a tracking link. Click on it to be redirected to the tracking page.

Alternatively, you can use the tracking link provided in the shipping confirmation email you received.

What to do if your tracking hasn't updated:

Please note that tracking numbers usually update within 48 hours after they are generated. However, there might be additional delays during transit. Here's what you can do if your tracking hasn't updated:

  1. Check for Possible Issues: Review your tracking information to see if there are any indications of delays caused by factors like an incorrect address or customs fees.
  2. Address Verification: If you realize that you've entered an incorrect or incomplete address, please refer to the appropriate section on our website for assistance.
  3. Allow Time for Updates: In most cases, even if the tracking hasn't updated in a few days, there's no need to worry. Your order is likely still in transit. Give it a bit more time for the tracking to reflect the latest information.
  4. Contact Customer Support: If your tracking hasn't been updated for more than six working days or if you have any other concerns, please reach out to our dedicated Customer Support team. They will be more than happy to assist you further.

We hope this information helps you track your Iron Bull Strength order effectively. If you have any additional questions or need further assistance, feel free to contact our friendly customer support representatives."

​Remember to incorporate Iron Bull Strength's order number and contact information to your email.

When you've exhausted all options, please contact us for further support!

Can I make a change to my order?

If you need to make changes to your order, please note that once you've completed the checkout process and clicked 'Place Order,' we may be unable to modify the following details if the order has already shipped out:

  • Changing the item or size
  • Delivery/billing address
  • Adding/removing items to your order
  • Shipping method

Please be aware that there is a limited 15-minute window after placing your order where you can cancel it. To cancel within this timeframe, locate your order number, head over to our return portal, and click the 'Cancel Order' button.

If the 15-minute window has passed, unfortunately, we cannot cancel the order. However, you can initiate a return or exchange once you receive the items. If your order has yet to be shipped, our team may be able to assist you. Contact us immediately for further assistance.

Cancel or modify my order

I think my address is wrong on my order:

If you mistakenly provided an incorrect address during checkout, please keep in mind that we are unable to change the address with the courier once the order has shipped out.

However, there are a few steps you can take to modify your shipping address:

  1. If your order hasn't shipped, please head over to our Return Portal and cancel your order. You'll be able to place a new order with the correct shipping address.
  2. If your order has shipped but the tracking number has yet to be updated, please Contact Us to see if we can intercept the package before it leaves our warehouse.
  3. If your order has shipped and is in movement, you may contact the courier directly to see if updating your delivery address is possible.

Important Note: If you input the incorrect address at checkout, please understand that we cannot be held responsible if the order goes missing or cannot be intercepted. We are not liable to refund or replace such orders.

As such, in cases where incorrect or incomplete information leads to misdelivery or non-delivery, we will not assume liability nor offer replacements for the order. We highly encourage all customers to review their shipping details thoroughly to ensure a smooth delivery process.

I only received part of my order...

Sometimes our 3rd party warehouses ship in multiple boxes, and they might not arrive at the same time. We are working on a way to make sure you are notified with all tracking numbers. Track your order here!

In the meantime, if you receive a box containing only part of your order, please allow the specified number of business days that was mentioned at checkout before contacting us. The rest of your order is most likely on its way!

Contact Amazon customer support.

Please be aware that if you have completed a purchase through Amazon, we encourage you to reach out directly to Amazon's customer support team for any inquiries or issues related to your order. Although we are committed to delivering outstanding customer service, Amazon operates a distinct process designed specifically to manage and resolve problems within its marketplace.

Why Contact Amazon?

We, as the seller, have no direct control over the order process, refunds, or returns. Amazon operates as an independent platform, handling transactions and customer service on its own. As a result, if any issues or concerns arise regarding the purchase, including refunds or returns, it is necessary to communicate directly with Amazon's customer support team.

How to Contact Amazon:

To contact Amazon's customer support, follow these simple steps:

  1. Visit the Amazon website or open the Amazon mobile app.
  2. Sign in to your Amazon account.
  3. Locate the "Help" or "Customer Service" section.
  4. Choose the appropriate option related to your order problem, such as "Contact Us," "Returns & Refunds," or "Order Issues."
  5. Select your preferred contact method, which may include phone, email, or live chat.
  6. Provide the required details about your order and describe the specific problem you are facing.
  7. Engage with the Amazon representative and follow their guidance to find a resolution to your issue.

While we value your business and are committed to ensuring a positive shopping experience, it is essential to recognize that Amazon manages its own marketplace. We kindly request that customers who have made purchases on Amazon please reach out to Amazon's customer support for any order-related issues. As an e-commerce store, we do not have access to Amazon's systems or the ability to assist with problems specific to their marketplace. We sincerely appreciate your understanding and cooperation in contacting Amazon directly for assistance.

Shop on our website!

Where is my package?

Have you ever experienced a situation where the tracking information for your package shows it has been delivered, but you can't seem to locate it? Don't worry; you're not alone. This article will provide you with some helpful tips on what to do when you find yourself in this frustrating situation.

Double-check your delivery area

Start by carefully inspecting your delivery area. Look around your porch, backyard, or any other designated delivery location. Sometimes, packages may be placed in inconspicuous spots or out of plain sight.

Ask family members or neighbors

Check with your family members or anyone else residing with you if they received the package on your behalf. It's possible that someone in your household accepted the delivery without informing you.

Verify the delivery address

Ensure that the delivery address provided is accurate and matches your current location. Mistaken addresses can happen, leading to packages being delivered to the wrong place.

Check community mailboxes

For certain residential areas, packages are sometimes delivered to community mailboxes or nearby pickup locations. Take a moment to check these areas before assuming the package is missing.

48-hour rules

Sometimes, delivery updates can be delayed or inaccurate due to various reasons. It's possible that your package is still in transit and will arrive soon. On occasions, carriers missed their deadline but inputted the parcel as delivered by mistake. Give it a little more time before taking further action.

Contact the shipping carrier

If you have exhausted all other options and still cannot find your package, reach out to the shipping carrier. Provide them with your tracking number and explain the situation. They may be able to provide additional information or initiate an investigation.

When you've exhausted all options, please contact us for further support!

Free shipping.

If you're looking to score free shipping on selected fitness gear and apparel purchases over $150, please note that the availability of free shipping on specific products is subject to change, so be sure to check the terms and conditions before making a purchase.

Eligible products:

Browse through our wide range of fitness gear and apparel. While heavy items like racks, rigs, weights, and barbells aren't included, most other products qualify for free shipping.

Minimum Purchase: To unlock free shipping, make sure your total purchase of eligible items exceeds $150. This minimum spend threshold encourages you to add more to your cart while enjoying the benefit of free shipping.

Stay alert at checkout.

When you're ready to complete your purchase, carefully review the checkout page. Look for any indications or prompts regarding free shipping. If your order meets the requirements, the option for free shipping should be available.

This shipping policy outlines our guidelines for a seamless delivery experience. We encourage you to read it carefully before finalizing your purchase.

Domestic and International Orders: We ship all domestic orders within the United States via USPS or UPS. For Canada, we work with Canada Post or UPS. For international orders, we utilize UPS or DHL Express services, ensuring a reliable and fast delivery experience.

Shipping Heavy and Large Items: Items of substantial weight or large orders, including but not limited to racks, free weights, and dumbbells, are shipped through freight with our dedicated carrier partners.

Order Confirmation and Tracking: Upon dispatch of your order, we will send a confirmation email containing tracking information. This allows you to monitor the progress of your package as it travels to you.

Modifications to Orders: After the checkout process is completed and you have clicked 'Place Order,' we may not be able to accommodate changes if the order has already been dispatched. This includes:

  • Changing the item or size
  • Modifying the delivery/billing address
  • Adding or removing items from your order
  • Altering the shipping method

We offer a 15-minute window following order placement during which you can cancel your order. To do this, locate your order number, navigate to our return portal, and click the 'Cancel Order' button. Beyond this 15-minute window, we are unable to cancel the order.

However, you are still able to initiate a return or exchange upon receipt of your items. If your order has not yet been shipped, our team may be able to assist. Please contact us immediately for help in such cases.

Incorrect Address Policy: If you have mistakenly entered an incorrect address at checkout, we are unable to modify the address with the courier once the order is on its way. However, you can take the following steps to address this issue:

  • If your order has not been shipped, please cancel your order via our Return Portal. You can then place a new order with the correct shipping address.
  • If your order has been shipped but the tracking number is not yet updated, please contact us to determine if we can intercept the package before it leaves our warehouse.
  • If your order is in transit, you may contact the courier directly to inquire about updating your delivery address.

Please note that we cannot be held responsible for orders that go missing or cannot be intercepted due to incorrect addresses. We urge customers to review all shipping details thoroughly before finalizing their order to ensure smooth delivery.

Damaged Packages: If your package arrives and appears to be damaged, we urge you NOT to accept the package from the carrier. Instead, refuse the package and contact us immediately so that we can liaise with the courier for resolution. Please note, if a package or freight showing signs of damage is accepted, we cannot be held responsible for any damage or missing items.

Free Shipping Policy: We are delighted to offer free shipping to our domestic customers within the United States and Canada for orders exceeding $150 on select items. Please note, this applies to standard items only. Unfortunately, due to their weight and dimensions, heavy or oversized items such as racks, barbells, plates, dumbbells, and benches are not eligible for free shipping. Items qualifying for free shipping will be clearly marked on our website. We encourage you to take advantage of this offer as you browse our catalog and make your selections.

By adhering to this policy, we aim to ensure a transparent and trouble-free shopping experience for all our customers. Your understanding and cooperation are greatly appreciated.

Returns & Refunds

Return your items:

If you need to return your items, we're here to help. Our return process is simple and hassle-free. Please follow the steps below to initiate your return:

Start the Return: To begin the return process; please click on the 'Start Return' button below. It will direct you to our online returns portal.

  1. Provide Return Details: Fill out the required information, including your order number and the items you wish to return. Please provide reasons for the return to help us improve our products and services.
  2. Choose Return Method: Select the available return method, such as a self-ship option or a prepaid return label. Follow the instructions provided for your chosen method.
  3. Package Your Items: Carefully package the items you are returning, ensuring they are securely packed to prevent any damage during transit.
  4. Ship the Package: If you have chosen a self-ship return option, please ship the package to the address provided. If you are using a prepaid return label, affix it to the package and follow the instructions for drop-off or collection.
  5. Keep Track: It's important to keep a record of the return tracking number or any other relevant tracking details for your reference. If you self-ship the package, make sure to send the tracking information to our support team once your package ships ou

Start a return

That's it! Once we receive your returned items and process them, we will proceed with the refund or exchange, as per your request. If you have any questions or need further assistance regarding the return process, please don't hesitate to contact our friendly customer support team.

We encourage you to review the policy carefully and utilize the provided link for any necessary returns or refunds. Within the policy, you will discover the specific link to initiate a return or refund request.

Item Exchange:

Received your latest Iron Bull Strength gear but encountered an issue? No worries—we're here to assist you!

If you need to exchange your item, we offer a hassle-free process. Simply initiate a return for the unwanted item(s) and select the desired item during the returns process. Exchanges can be requested within 30 days of receiving your order.

If the item you want is temporarily out of stock, you can check our Restocks article for information on how to receive alerts when it becomes available again.

Once your exchange is approved, we aim to dispatch the new item shortly. You will receive an email with a new tracking link to keep you updated on the status of your package.

All heavy products such as bumper plates, barbells, racks, rigs, free weights, and strength accessories are final. Those products cannot be exchanged once they have left the warehouse.

All Final Sale items cannot be returned or exchanged. Other non-returnable purchases include custom items, made-to-order items, closeout items, and gift cards.

Your product must respect the conditions to be eligible:

  • All merchandise must be unwashed and unworn with the original hangtags attached, and in its original packaging.
  • Items covered with animal/human air, with a smell like deodorant, laundry detergent, or smoke cannot be accepted.
  • You have 30 days from the date you receive your order to return it.

Note: If you bought your product on Amazon, another website, or a physical location, you must make the exchange with the respective marketplace.

Exchange my item

If you have any further questions or require assistance with your exchange, our customer support team is ready to help. Feel free to reach out to us—we're here to ensure your satisfaction.

Please review our return & refund policy prior to initializing an exchange request to ensure that you are eligible for a smooth and successful exchange process. Within the policy, you will discover the specific link to initiate a return or refund request.

What happens if I receive a faulty item?

We value your satisfaction at Iron Bull Strength, and we understand that receiving a faulty item can be disappointing. Don't worry! We're here to assist you every step of the way. In this short guide, we'll outline what you should do if you encounter any issues with your Iron Bull Strength product and how our warranty can help.

  1. Identify the Issue: When your Iron Bull Strength product arrives, take a moment to inspect it carefully. If you notice any defects or damages that affect its performance, you may have received a faulty item.
  2. Check the Warranty Coverage: Review the warranty agreement provided with your purchase. If the issue falls within the warranty period and coverage, you may be eligible for assistance.
  3. Reach Out to Us: Contact our friendly customer service team to initiate a warranty claim. You can find our contact information on our website or refer to the instructions in your purchase documentation. Clearly explain the problem and provide all necessary information.
  4. Follow Return Instructions: If your warranty claim is approved, we'll guide you through the return process. You might need to send the faulty product back to us in its original packaging or an equivalent container. Please remember to cover any shipping charges and insurance for the return shipment.
  5. Provide Proof of Purchase: To validate your warranty claim, include proof of purchase documents, such as the sales receipt, with the returned item. Authenticity is essential, so avoid altering or forging these documents.
  6. Await Resolution: Once we receive your returned item, our team will thoroughly assess the issue. We'll keep you informed of the progress as we review the documentation and determine if the problem is covered by the warranty.
  7. Warranty Coverage Determination: If the warranty claim is approved, we'll take appropriate action to address the issue. This may involve repairing or replacing the faulty item, depending on the circumstances. In case the warranty does not cover the fault, we'll provide you with an explanation.

Warranty coverage table

Start exchange:

If you're ready to begin the warranty claim process or have any further questions, simply click the link below to start an exchange:

Start the exchange!

Iron Bull Strength warrants that the Product you have purchased for non-commercial, personal, family, or household use from the Website www.IronBullStrength.com is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the item and date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed / used according to the instructions supplied with the Product. This Warranty becomes VALID ONLY if the Product is purchased from IronBullStrength.com directly.

WARRANTY SERVICE

To obtain warranty service, you must return the Product to Iron Bull Strength in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Iron Bull Strength with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty. This Warranty does not extend to any Product not purchased from www.IronBullStrength.com directly. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Iron Bull Strength; (c) by modification of the Product. This Warranty does not extend to any other Product than those indicated by the Lifetime Warranty badge shown on the Product page.


EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, IRON BULL STRENGTH MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IRON BULL STRENGTH EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER IRON BULL STRENGTH NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.

Warranty coverage table

To fill a warranty claim, please refer to our return portal and check the Warranty claim request type.

FOR ALL WARRANTIES

*Warranty may be voided for any product which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Any specific issues regarding an Iron Bull Strength product with which a customer is not satisfied will be reviewed on a case-by-case basis.

** Warranty against bending does not cover any bar which has been damaged due to negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack, excessive dropping with insufficient or damaged bumpers, excessive dropping with iron plates, excessive dropping on concrete or similar surfaces, and similar usage). Any specific issues regarding an Iron Bull Strength product with which a customer is not satisfied will be reviewed on a case-by-case basis. We have found that most problems with bars we replace are related to abusive use rather than manufacturing or materials issues.

File a warranty claim

Our foremost goal is to ensure you are fully satisfied with your purchase. However, we understand that there may be circumstances that necessitate a return. To facilitate this process, we've established the following return policy:

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your order number, the receipt or proof of purchase to submit a return.

To start a return, please use the Online Returns/Exchange Portal to generate and print your return authorization (RMA).

If your return is accepted, we’ll send you a return merchandise authorization label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return or sent without an RMA label will not be accepted.

With the exception of shipping errors, damages, and/or defective products, all shipping costs are the responsibility of the customer. Any shipping charges (to AND from) that were incurred on the order are non-refundable and will be deducted from your total refund.

Exceptions / non-returnable items
All Final Sale items cannot be returned. Other non-returnable purchases include custom items, made-to-order items, closeout items, and gift cards.

All shoes returned without a shoe box or with the shipping label affixed to the shoe box will be subject to a $10 fee.

Items returned incomplete, used or without the original packaging will be subject to a 15% restocking fee.

Damages and issues

Upon receiving your order, we kindly request you to thoroughly inspect it before finalizing the delivery with the carrier, and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right. You must carefully examine the package for any signs of damage, missing components, or any indications of tampering with the packaging. Should you encounter any of these issues, we strongly advise you to decline the shipment.

Please be aware that your signature at the time of delivery serves as confirmation of your acceptance of the package in the condition it has been delivered. It is essential to note that any claims made after your signature has been provided might not be eligible for returns or refunds.


Furthermore, in cases where the packaging appears to be damaged but has been left at your doorstep by the carrier, we kindly request that you document the condition by taking photographs of the compromised packages. These images will be invaluable in assisting us to assess the situation accurately and take appropriate action. Once you have captured the photographs, please send them to us immediately for our review.

Exchanges
We have a 30-day exchange policy which means you have 30 days after receiving your item to request a return.

To start an exchange, please use the Online Returns/Exchange Portal to generate and print your return authorization (RMA).

If your return is accepted, we’ll send you a pre-paid shipping label and return merchandise authorization label, as well as instructions on where to send your package. Items sent back to us without first requesting a return or sent without an RMA label will not be accepted.

Oversize items and items shipping freight will be subject to a return shipping cost.

Cancellation
You may cancel an order at any time prior to the order entering the “Processing” stage.

Once it has entered Processing, the order may not be canceled.

Once it has shipped, the order may not be canceled.

To cancel an order, please use the Online Returns/Exchange Portal to generate and print your return authorization (RMA).

If your order is eligible to be canceled Iron Bull Strength will send you an email confirmation of the cancellation.

If you are unable to cancel an order because it has moved past the “Processing” stage, you may return it following the steps listed above in our Return Policy

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we approved your return, please contact us through our support portal.

Return Window
Upon initiating a return, customers will be provided with a shipping label. From the date of receiving this label, customers have a 14-day window to ship out the item.

If the item is not dispatched using the provided label within this 14-day period, the shipping label will be automatically cancelled and rendered invalid, and the return request will expire, making the item ineligible for a subsequent return using the same request.

Customers are urged to comply with this timeframe to ensure a seamless return process.

Mistakes can happen, and receiving the wrong product, color or size can be disappointing. At Iron Bull Strength, we understand the importance of delivering the right item to our valued customers. If you find yourself in the situation of receiving an incorrect product or size, we have a convenient exchange portal to streamline the process. This article will guide you through the steps to ensure a smooth exchange.

Step 1: Verify the Discrepancy

Upon receiving your order, take a moment to verify if the product or size you received differs from what you initially ordered. Carefully compare the item you received with your original purchase confirmation or invoice to confirm the error.

Step 2: Exchange Portal

To initiate the exchange process, we have created an easy-to-use online exchange portal. This portal will guide you through the necessary steps to initiate an exchange for the correct product or size. Make sure to have your order details readily available.

Step 3: Packaging and Return

Once you have initiated the exchange through the portal, carefully package the incorrect item to ensure its safe return. Include any original packaging or accessories that came with the product. Follow the instructions provided in the exchange portal regarding the shipping address and any necessary documentation. We recommend using a reputable shipping service that provides tracking information to avoid any complications.

Step 4: Exchange Confirmation and Reshipment

After receiving the returned item, our team will inspect it to ensure it's in its original condition. Once approved, we will process the exchange and ship you the correct product or size as quickly as possible. You will receive a confirmation email with the tracking information for the reshipment. Rest assured; we'll make every effort to rectify the situation and provide you with the right product or size.

Please review our return & refund policy prior to initializing a return or refund request to ensure you are eligible for a smooth and successful exchange process. Within the policy, you will discover the specific link to initiate a return or refund request.

Payments & Promotions

How can I purchase a gift card?

To purchase a gift card, simply visit the Iron Bull Strength website and navigate to the Footer or Deals page. Gift cards are digital and will be delivered to you via email, along with a confirmation containing your unique gift card code.

What is the expiration date of my gift card?

Iron Bull Strength gift cards have no expiration date. You can use them whenever you want.

Do I have to use the full amount of the gift card in one order?

No, you can use a partial amount from your gift card, and the remaining balance will be retained for future purchases. Your gift card credit will be deducted accordingly, and you can use the same gift card code for subsequent orders.

Can I use a gift card during outlet/sale periods?

Absolutely! Gift cards can be used during outlet sales and promotional periods.

Can I use both a gift card and make a card payment on the same order?

Yes, you can combine your gift card with another payment method to complete your purchase.

I used a gift card for my order but now want to return the items.

If you used a combination of a gift card and another payment method for your order, the refund will be processed first to the gift card(s) used. Any remaining balance will be refunded to the original payment method, and the funds will appear in your account within 3-5 working days.

Can I buy a gift card for a friend?

Absolutely! When purchasing a gift card, you can provide your own details (name and email address) and forward the gift card to your friend. Alternatively, you can print out the gift card code and give it to them directly.

Can I use my gift card on other Iron Bull Strength stores?

No, gift cards are only valid for the specific Iron Bull Strength store they were issued on. For instance, a gift card purchased or issued on the Canadian store will only work on that particular store.

Are there any duty fees or taxes for international orders?

Our best answer: Yes, probably.

We ship from the USA and Canada, and since we don't sell over the threshold that requires us to be registered for taxes in most countries, you might have to pay duties and taxes on package reception.

For our valued customers in the UK and major EU countries, we collect Value Added Tax (VAT) at the time of checkout. This means that you should not have to pay these charges upon delivery, as they have already been settled during the purchase process.

Customers in other countries should be aware that they may be required to pay taxes and duties to the carrier upon the arrival of the package. These fees are subject to local regulations and are the responsibility of the recipient.

My order is over the minimum amount for free shipping, but I don't see the free shipping option.

To be eligible for free shipping, your cart amount must be over the specified amount, and your shipping address must be in Canada or the US.

Also, some products are not eligible for free shipping because they are too heavy. Those products are:

  • Sleds
  • Barbells
  • Plates (except fractional)
  • Racks
  • Rigs

If any of these products are in your cart, we suggest you split your order in two (if it still respects the minimum amount after splitting), putting the ineligible products together.

Can I get a price adjustment on an item I've already purchased?

At Iron Bull Strength, we strive to offer competitive prices and maintain the best value for our customers. However, please note that as an online retailer, our prices may occasionally change due to various factors such as demand, stock levels, and sales promotions.

There are several reasons that can cause a price adjustment, including foreign exchange rates, increased costs in our supply chain, product improvements, market fluctuations, or ongoing sales and promotions.

Unfortunately, once an order has been placed, we are unable to adjust the price or provide a refund or credit for the difference in price. We also cannot retroactively apply a discount code or gift card to an already placed order.

Please be assured that we are committed to constantly improving our products while maintaining an accessible price point without compromising our quality standards. We appreciate your understanding in this matter.

If you have any more questions or need further assistance, please don't hesitate to reach out to our support team.

Thank you for choosing Iron Bull Strength!

This is a secret we keep until the last minute ;)

We let our newsletter subscribers know a little earlier, though.

So be sure to register for our newsletter to be the first to know!

We are planning on setting up a loyalty program in the near future.

In the meantime, we offer exclusive discounts to our newsletter subscribers, so head to the footer and register to stay informed about those.

By being a subscriber, you'll also be one of the first to be notified when our loyalty program goes live!

Understanding the Lifespan of Discount/Coupon Codes

Coupon codes, commonly referred to as discount codes, vouchers, or promo codes, are one of the most widely used marketing tools by businesses around the world. They offer a variety of benefits, such as incentivizing purchases, generating new customers, or boosting sales during lean periods. However, one fundamental aspect that might baffle many customers is the potential expiry of these codes.

When you receive a coupon code, whether it's through email, text, or an in-app message, it's like finding a treasure – the potential for savings is exciting! However, if a coupon code doesn't work when you try to use it, it might be because it has expired or the promotion has ended. This article aims to enlighten you on the nature of these coupon codes and their possible expiration.

What Does It Mean When a Coupon Code Expires?

Coupon codes, like milk, have a shelf life. They are designed to work only during a specific timeframe. After this period has passed, they are considered to have "expired."

When a business issues a coupon code, they set the terms and conditions for its use, which often includes an expiration date. This is to encourage immediate action, helping the business achieve its goals swiftly and keeping the marketing campaign active and fresh.

However, not all consumers are aware of these timelines. Hence, it may be disappointing when a coupon code doesn't work as expected. Remember, just like the promotional period for a special offer at your local supermarket, online coupon codes also have their end dates.

Why Can't I Use My Coupon Code?

There are several reasons why your coupon code might not be working:

  • Expiration: The coupon code might have passed its valid date of use.
  • Promotion End: The promotion or sale that the coupon code was associated with may have ended.
  • One-time Use: The coupon code might have been designed for single-use only and you've already redeemed it.
  • Specific Conditions: The coupon code may require a minimum purchase amount or may only be valid for certain products or services.

No Guarantee of Continued Validity

Businesses and service providers retain the right to end promotions or expire coupons at any time. Even though you may have received a coupon, there is no guarantee that it will work indefinitely. Just as stores might run out of discounted stock, a coupon code may no longer be valid if the promotional period has ended or the discount allocation has been fully utilized.

This doesn't necessarily reflect a flaw or problem with the business's service. Rather, it's a natural outcome of the ebb and flow of promotions and special offers. Coupons are a privilege, not a right; they offer a benefit beyond the normal provision of goods or services.

Check the Fine Print

It's always a good practice to check the terms and conditions associated with the coupon codes. Look for any specific conditions, like a minimum spend or expiry date. This can save you the disappointment of finding out your coupon code is not valid when you're ready to check out.

Conclusion

Coupon codes offer an exciting opportunity to save on your purchases. However, these codes do come with their own set of terms, including potential expiration. If a coupon code you received doesn't work, it most likely means the promotion has ended or the coupon has expired. Understanding this aspect can enhance your shopping experience and help you make the most out of future deals and discounts.

Technical

Why Should I Create an Iron Bull Strength Account?

Creating an Iron Bull Strength account offers numerous benefits and conveniences for our customers. Here are some compelling reasons to get an account:

  • Easy Access: Your account allows you to manage your personal details, view your order history, and access various account settings.
  • Efficient Returns: With an account, you can initiate returns quickly and conveniently, making the process smoother and more streamlined.
  • Saved Addresses: Save your frequently used shipping addresses to expedite the checkout process and ensure accurate deliveries.

How Do I Create an Account?

Creating an account is a breeze! Just follow these simple steps:

  1. Click on the 'My Account' button.
  2. Select the 'Create An Account' link.
  3. Fill in the required fields and click 'Create Account.'

[Create Account Now!]

Once your account is created, you can sign in anytime using the My Account section to view your account details, order history, and more.

Please note that creating an account is a separate process from placing an order, so make sure to create an account to take advantage of all the features.

Encountering Login Issues?

Having trouble logging into your Iron Bull Strength account? We understand the frustration. Here are some steps to resolve common login issues:

  • Verify Store and Location: Ensure you're on the correct Iron Bull Strength store that corresponds to your location, as your login is specific to your region.
  • Double-Check Email Address: Confirm that you're using the same email address you used during the account sign-up process.
  • Reset Your Password: If you've forgotten your password, simply click the button below to reset it.

Please note that we are unable to modify the email address associated with your account. If you need to change your email address, you'll need to create a new account using the steps mentioned earlier.

If you've followed the steps above and still encounter issues, don't hesitate to reach out to us for assistance. We'll be glad to help you resolve any login concerns.

Feel free to contact our support team if you have any further questions or need additional assistance.

Thank you for choosing Iron Bull Strength!

Use this text to answer questions in as much detail as possible for your customers.

General Information

Use this text to answer questions in as much detail as possible for your customers.