FAQs & Support articles

>

Returns & Refunds

>

Received the wrong product, color, or size?

Received the wrong product, color, or size?

Mistakes can happen, and receiving the wrong product, color or size can be disappointing. At Iron Bull Strength, we understand the importance of delivering the right item to our valued customers. If you find yourself in the situation of receiving an incorrect product or size, we have a convenient exchange portal to streamline the process. This article will guide you through the steps to ensure a smooth exchange.

Step 1: Verify the Discrepancy

Upon receiving your order, take a moment to verify if the product or size you received differs from what you initially ordered. Carefully compare the item you received with your original purchase confirmation or invoice to confirm the error.

Step 2: Exchange Portal

To initiate the exchange process, we have created an easy-to-use online exchange portal. This portal will guide you through the necessary steps to initiate an exchange for the correct product or size. Make sure to have your order details readily available.

Step 3: Packaging and Return

Once you have initiated the exchange through the portal, carefully package the incorrect item to ensure its safe return. Include any original packaging or accessories that came with the product. Follow the instructions provided in the exchange portal regarding the shipping address and any necessary documentation. We recommend using a reputable shipping service that provides tracking information to avoid any complications.

Step 4: Exchange Confirmation and Reshipment

After receiving the returned item, our team will inspect it to ensure it's in its original condition. Once approved, we will process the exchange and ship you the correct product or size as quickly as possible. You will receive a confirmation email with the tracking information for the reshipment. Rest assured; we'll make every effort to rectify the situation and provide you with the right product or size.

Please review our return & refund policy prior to initializing a return or refund request to ensure you are eligible for a smooth and successful exchange process. Within the policy, you will discover the specific link to initiate a return or refund request.

Return & Refund Policy

Related Articles