Return your items:
If you need to return your items, we're here to help. Our return process is simple and hassle-free. Please follow the steps below to initiate your return:
Start the Return: To begin the return process; please click on the 'Start Return' button below. It will direct you to our online returns portal.
- Provide Return Details: Fill out the required information, including your order number and the items you wish to return. Please provide reasons for the return to help us improve our products and services.
- Choose Return Method: Select the available return method, such as a self-ship option or a prepaid return label. Follow the instructions provided for your chosen method.
- Package Your Items: Carefully package the items you are returning, ensuring they are securely packed to prevent any damage during transit.
- Ship the Package: If you have chosen a self-ship return option, please ship the package to the address provided. If you are using a prepaid return label, affix it to the package and follow the instructions for drop-off or collection.
- Keep Track: It's important to keep a record of the return tracking number or any other relevant tracking details for your reference. If you self-ship the package, make sure to send the tracking information to our support team once your package ships out.
That's it! Once we receive your returned items and process them, we will proceed with the refund or exchange, as per your request. If you have any questions or need further assistance regarding the return process, please don't hesitate to contact our friendly customer support team.
We encourage you to review the policy carefully and utilize the provided link for any necessary returns or refunds. Within the policy, you will discover the specific link to initiate a return or refund request.
